Workspace settings

Put a whole team on one WhatsApp number

The consumer WhatsApp Business app was built for one person on one phone. A workspace here is built for a team sharing a single business number: invite members, give each a role, and let the shared inbox route conversations to whoever should own them.

Roles and permissions control who can send campaigns, edit journeys, see billing, or change workspace settings — so a new support hire can answer chats without being able to spend wallet balance.

Business profile and number health

• Business profile — the display name, description, address, and other details customers see on your WhatsApp business card.
• Members and roles — invite teammates and scope their permissions. Free includes one user; Pro includes four.
• Number health — quality rating and messaging tier per number, tracked over time from Meta health syncs and quality webhooks.

FAQ

Can multiple people use the same WhatsApp number?

Yes — that is the point of a workspace. Team members share one business number through the shared inbox, with conversations assigned to specific agents and internal notes kept private from the customer.

How many users can I add?

The Free plan includes one user and Pro includes four. Higher plans cover larger teams.

Can I limit what a team member can do?

Yes. Roles and permissions control access to campaigns, journeys, billing, and workspace settings independently, so you can let someone answer chats without granting spend or admin rights.

Where do I change my WhatsApp business display name?

In your business profile under workspace settings. Meta reviews display name changes on its side.

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