Frequently asked questions

FAQ

How does the flat 10% markup work?

Billable messages cost Meta’s published charge plus a platform fee equal to 10% of that charge. Both lines appear separately. Meta ₹100 + platform ₹10 = ₹110 total; Meta ₹0 + platform ₹0 = ₹0.

What’s included in the free tier?

500 chatbot conversations per month, one user, one WhatsApp number, 512 MB of storage, the journey builder, and the shared inbox — with no credit card required to start. Platform AI starts on Growth.

How long does it take to connect WhatsApp?

Usually minutes. We use Meta’s embedded signup to link your WhatsApp Business Account (WABA) and phone number.

Do you support the official WhatsApp Business API?

Yes. dialogplus.ai is built on the official WhatsApp Business Platform (Cloud API) from Meta.

How does billing work?

A prepaid wallet covers Meta’s message charges plus the separately itemized flat 10% platform fee. Plans are billed separately for advanced features. Unused wallet balance is refundable.

Can I use my own AI/LLM keys?

Yes — the AI agent supports bring-your-own-key configurations alongside the included allowance.

How much does the WhatsApp Business API cost in total?

Two separate amounts. Messages: Meta’s per-conversation rate for the destination country and category, plus a flat 10% platform fee, both drawn from your prepaid wallet. Plans: Free, Starter ₹999, Pro ₹1,999, Growth ₹3,999, or Business ₹14,999 per month. Self-serve plans renew every 30 days.

What is the difference between the WhatsApp Business app and the WhatsApp Business API?

The free WhatsApp Business app is built for one person on one phone. The WhatsApp Business Platform (the API) is what lets a team share a number, automate conversations, send template campaigns to large audiences, and connect WhatsApp to other systems. dialogplus.ai is a platform built on that API.

Can several team members reply from one WhatsApp number?

Yes. The shared inbox is designed for it: assign conversations to agents, add private internal notes, tag contacts, use canned responses, and report per agent. The free tier includes one user; Pro includes four.

Is bulk WhatsApp messaging allowed?

Broadcast campaigns are allowed when they go to contacts who opted in and use a message template Meta has approved. That is how the official platform works — it is not an unrestricted bulk sender, and treating it as one risks your number’s quality rating.

Do I need a credit card to try it?

No. The Free plan starts without one and includes 500 chatbot conversations per month for the first six months.

What happens if my wallet runs out mid-campaign?

Billable sends draw from the prepaid wallet, so keep a balance ahead of a campaign. The wallet preview estimates the Meta charge and the 10% platform fee before you send.

Can I get a refund?

Unused wallet balance is refundable — see the Refund Policy for how to request one.

Which plan includes AI?

Platform AI starts on Growth (₹3,999). Free, Starter, and Pro do not include platform AI, though Pro raises automation capacity to 6,000 chatbot conversations, four users, and 10 GB of storage.

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